At ARFarms, we take care to deliver fresh and quality products to our customers. If you receive a damaged, spoiled, or incorrect product, please contact us through the WhatsApp button on our website as soon as possible.
1. Damaged or Broken Products
Please check your order when it is delivered.
- If you notice any damaged or broken products, inform the delivery rider immediately.
- Contact us through the WhatsApp button on our website and share your order number and details of the issue.
- Please provide clear photos of the affected product if requested.
- After verification, ARFarms may arrange a replacement where applicable.
- Damage claims reported after delivery has been completed may not be accepted.
2. Spoiled or Unusable Products
We make every effort to deliver fresh products. However, if you receive a spoiled or unusable product:
Within 24 Hours of Delivery
- Contact ARFarms within 24 hours of receiving your order.
- Use the WhatsApp button on our website to report the issue.
- Share your order number and clear photos of the affected product.
- Our team may request additional information or the affected product for verification.
- If the claim is approved, we may provide a replacement or another suitable resolution.
After 24 Hours
Claims reported more than 24 hours after delivery may not be accepted, as product condition can be affected by storage and handling after delivery.
3. Natural Size and Product Variations
Some products may naturally vary in size, weight, shape, color, or appearance.
These natural variations do not necessarily indicate a quality issue. ARFarms does not offer replacements solely due to natural differences in product size, weight, shape, or appearance.
4. Packaging or Printing Issues
Minor packaging, labeling, or printing differences may occasionally occur during production or packaging.
- If you notice a significant issue, contact us through the WhatsApp button on our website.
- Share your order number and clear photos of the issue.
- Our team will review the matter and provide a suitable resolution if required.
- Minor printing or packaging differences that do not affect product quality may not qualify for replacement.
5. Incorrect or Missing Products
If you receive an incorrect or missing product:
- Contact ARFarms as soon as possible through the WhatsApp button on our website.
- Share your order number and details of the issue.
- Provide clear photos of the received products if requested.
- After verification, we may arrange a replacement or suitable resolution.
6. Replacement Requirements
For approved replacement requests:
- Customers may be required to provide the affected product for verification.
- Keep the affected product safely stored until the replacement process is completed.
- The affected product may need to be returned to the delivery rider or an ARFarms representative.
- Replacement is subject to verification and product availability.
Important Note
All return and replacement requests are reviewed based on the specific circumstances of each case. ARFarms may request reasonable evidence, including photos, order details, or the affected product, before approving a replacement or refund.
For any return, exchange, or product-related concern, please use the WhatsApp button on our website to contact our team.